suzibach's profile

Regular Visitor

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4 Messages

Friday, February 12th, 2021 6:00 AM

Closed

Credit for Xfi Pods

I purchased your Xfi Pods last September.  They did not work and I immediately returned them (well within your 30 day requirement).  I received a confirmaiton email from Xfinity on September 9 stating that you received the Xfi Pods and that my account would be updated.  To date, I have not received credit of $119 despite calling customer service on three occasions and being assured that I would receive the credit.  What do I need to do to get my money back for the item that I returned?  I have been a customer for over two decades and this awful customer service on your part.

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Official Employee

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3.4K Messages

4 years ago

Thank you for taking the time to reach out to us here on our forums. I can understand how frustrated you must be and I would love the opportunity to look into this further for you. In order to better assist you can you please click on my handle "ComcastBillie" and send us a private message with your name and address to get started?

Visitor

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1 Message

4 years ago

I am considering buying xFi pods and want to know if I can get a refund if they don't solve my problem. Can you let me know the outcome of this return?

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