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Hi there @Johnbakalyar330 and thank you for reaching out to our Digital Care Team on our Forums page. We hope you and your family are staying safe and warm! To better assist, can you please send me a Private Message including your first and last name as it appears on the account? To send me a Private Message, please click my name “ComcastAlyssa” and click “Send a message."
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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
