Community Forum

Credit for Outage

New Poster

Credit for Outage

How do you apply for bill credit for the Texas power outage from the Winter Storm?
Official Employee

Re: Credit for Outage

Hello, @EdC1945. The issues in the area affected everyone in different ways. I know most were without power which led to service being down. If your service was down after power was up, I can definitely dig into this further. Please send me a private message including your first and last name, so I can assist you. To send me a Private Message, please click my name “ComcastVianney” and click “Send a message.” Thank you.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!