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Credit for Outage

New Poster

Credit for Outage

I'm trying to request an outage through the website. I can't find a way to communicate with a person, only the Xfinity Assistant. We lost services due to a recent outage.

Official Employee

Re: Credit for Outage

Greetings, @g93201009! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear that you were having issues with your internet services during that power interruption. I'm glad to hear you are ok. We can have a look into this credit for you. Can you please send me a PM with your first and last name so we may further assist you?

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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