Community Forum

Credit for Outage

g93201009
New Poster

Credit for Outage

I'm trying to request an outage through the website. I can't find a way to communicate with a person, only the Xfinity Assistant. We lost services due to a recent outage.

ComcastMichael
Official Employee

Re: Credit for Outage

Greetings, @g93201009! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear that you were having issues with your internet services during that power interruption. I'm glad to hear you are ok. We can have a look into this credit for you. Can you please send me a PM with your first and last name so we may further assist you?


To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.


I am an Official Comcast Employee.
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