Hello, @Alex_12, thank you for taking the time to reach out to us. I hope you and your loved ones are doing well and staying safe! I understand how important it is to have a reliable connection and I am sorry to hear you were unable to experience that reliability while your power services were interrupted. Please rest assured, you have reached the right place. My team and I can review the account and your credit request. Please send us a private message with your full name and service address. To send a private message, simply click on my name "ComcastValerie" in the top left corner of this message and select "Send a Message".