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Credit coming over from prvious bill as a debit

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Credit coming over from prvious bill as a debit

you're over charging me on my current bill because youre bringing a credit over from my previous account, I only have two accounts because Xfinity messed it up so bad it was the only way to fix it, and you're debiting me for a credit - how can I talk to someone about correcting this> 

 

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Expert

Re: Credit coming over from prvious bill as a debit


@gtb513 wrote:

you're over charging me on my current bill because youre bringing a credit over from my previous account, I only have two accounts because Xfinity messed it up so bad it was the only way to fix it, and you're debiting me for a credit - how can I talk to someone about correcting this> 

 


Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
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Official Employee

Re: Credit coming over from prvious bill as a debit

Hello @gtb513, thanks for reaching out to our Digital Care Team through Forums. We appreciate you being a customer with us and I am sorry to hear about the billing issues on your account. We definitely want to further look into and assist you with this. Can you please send me a Private Message including your first and last name as it appears on the account?

 

To send me a Private Message, please click my name “ComcastAmira” and click “Send a message".

 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!