Community Forum

Credit Request for Outage

antropea
New Poster

Credit Request for Outage

Dear Sirs, 

Im requesting credit for Feb 15 and 16th due to outage and I was unable to use my internet. 

ComcastMacey
Official Employee

Re: Credit Request for Outage

Good morning and thank you for taking time out of your day to reach out to us through our Communities Forum page today! I'm sorry to see that you experienced a loss of service recently due to the winter storm in your area. Living in the Pacific Northwest, we have been lucky so far this year to have had extreme weather, but no interruptions to our services! That said, we have about a month left, so fingers crossed!

 

At this time, we are not providing a credit to account due to loss of service from power outages in your area. I apologize for any frustration this may cause, as I can definitely understand where you're coming from. If you have any other questions or concerns that I can help with, please send me a private message and include your first and last so I can assist you. To send me a Private Message, please click my name “ComcastMacey” and click “Send a message”.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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