Good morning and thank you for taking time out of your day to reach out to us through our Communities Forum page today! I'm sorry to see that you experienced a loss of service recently due to the winter storm in your area. Living in the Pacific Northwest, we have been lucky so far this year to have had extreme weather, but no interruptions to our services! That said, we have about a month left, so fingers crossed!
At this time, we are not providing a credit to account due to loss of service from power outages in your area. I apologize for any frustration this may cause, as I can definitely understand where you're coming from. If you have any other questions or concerns that I can help with, please send me a private message and include your first and last so I can assist you. To send me a Private Message, please click my name “ComcastMacey” and click “Send a message”.