Comcast has disconnected my service every single time I haven’t paid the bill after a single month For years. I went home to family out of the country during the start of covid assuming my Service would be disconnected and billing would stop when payments stopped. Instead they gave a false advertisement explaining they were giving free unlimited Internet and that services wouldn’t be disconnected. 5 months later I have almost 800 dollars in charges. Every time I called I was unable to connect to real person to fix the issue. I ended up just canceling the plan until I returned home. They just used covid as an excuse to rack up charges On unsuspecting people on top of that they sent all the employees home with zero way to resolve the issues. This company scams people like no other. Only Internet service provider with 23,000 complaints a year.
Comcast didn't give free unlimited internet. They still charged for internet use, however, if you went over the 1 TB data limit you wouldn't be charged for any excessive usage over that limit. You were still charged monthly for service and were expected to pay for it whether you were home or not.
From March until June 30 they weren't disconnecting accounts because of COVID-19.
We appreciate you for using the Xfinity Forums to share your concerns regarding your experience during the pandemic. This isn't the way we want you to feel, and I'm sorry that you weren't able to get the assistance you were seeking. I understand your account is closed, but I wanted to clarify and see if there was any assistance I could offer at this time.
@Again is correct. We weren't providing free unlimited data services. Instead, because many adults and children did have to transition to remote learning and work from home positions, we suspended our data caps to avoid any additional charges from overages. Because we also wanted to make sure people could remain connected to the internet, phone services remained active, and TV entertainment was still available for the many school-aged children at home, we weren't disconnecting anyone's account. However, those customers who otherwise would have been disconnected for non-payment were transitioned to the Xfinity Assistance Plan, which allowed customers to pay down their past due balances through payment arrangements and still stream TV services from our app. Once these customers paid their balances, the services were restored. I'm sorry if this process was never explained to you, but I hope this helps some.
If you have specific questions regarding your account, please send me a private message. I would be happy to help if possible. To send a private message, click on my name, "ComcastChe," and then click send a message. Please include your first and last name and account number, and we can proceed from there.