Emailed twice asking for help with bill and no reply. Instead outrageous late and return payment fee and internet got cancelled anyway switching companies
I don't know who you emailed but it apparently wasn't anyone here. There is no email for help.
If you would like some help, I'm sure someone here could help you.
I do need help or I am going to have to look elsewere. I have also notived for what I pay now, I could get more data and more speed. I have been out of work due to COVID and my son needs WIFI for his school and I have been using it to try and find work.
Hi, good evening xlxsonyaxlx. Welcome to the community! We are happy to have you, so thank you for posting here for support. We want to see what we can do with your service/account to help your situation. To start the process, please send me a PM with your first and last name.
To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.
First, this is primarily a customer-to-customer help and support forum.
Second, the OE's that respond here do not work 24/7, so it's possible that @ComcastMorgan was on her weekend.
Third, you're not the only one that an OE helps; you are one of many that they help through private message.
Fourth, you haven't been lied to, unless you think the "lie" is that ComcastMorgan hasn't responded back to you.
Please be patient and remember, you're posting to a forum, this isn't real time. We understand your frustration - everyone is frustrated right now.