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Covid help is a lie

xlxsonyaxlx
Regular Visitor

Covid help is a lie

Emailed twice asking for help with bill and no reply. Instead outrageous late and return payment fee and internet got cancelled anyway switching companies
Again
Expert

Re: Covid help is a lie


@xlxsonyaxlx wrote:
Emailed twice asking for help with bill and no reply. Instead outrageous late and return payment fee and internet got cancelled anyway switching companies

I don't know who you emailed but it apparently wasn't anyone here.  There is no email for help. 

 

If you would like some help, I'm sure someone here could help you.


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xlxsonyaxlx
Regular Visitor

Re: Covid help is a lie

I do need help or I am going to have to look elsewere.  I have also notived for what I pay now, I could get more data and more speed.  I have been out of work due to COVID and my son needs WIFI for his school and I have been using it to try and find work.

Again
Expert

Re: Covid help is a lie

@xlxsonyaxlx 

Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often. [Please note that they are currently backed up responding to escalations, but will get to you as quickly as possible.]
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
ComcastMorgan
Official Employee

Re: Covid help is a lie

Hi, good evening xlxsonyaxlx. Welcome to the community! We are happy to have you, so thank you for posting here for support. We want to see what we can do with your service/account to help your situation. To start the process, please send me a PM with your first and last name. 

 

To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.  

 


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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xlxsonyaxlx
Regular Visitor

Re: Covid help is a lie

Just an update. Comcast had me send a private message to ask me for my name (which was in the subject line) and verified the address and then stopped replying. Way to go on the garbage customer service yet again.
Again
Expert

Re: Covid help is a lie

@xlxsonyaxlx 

First, this is primarily a customer-to-customer help and support forum.

Second, the OE's that respond here do not work 24/7, so it's possible that @ComcastMorgan was on her weekend.

Third, you're not the only one that an OE helps; you are one of many that they help through private message.

Fourth, you haven't been lied to, unless you think the "lie" is that ComcastMorgan hasn't responded back to you.

 

Please be patient and remember, you're posting to a forum, this isn't real time.  We understand your frustration - everyone is frustrated right now.


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!