Community Forum

Covid-19 Response, Billing, Debt Collection

Highlighted
New Poster

Covid-19 Response, Billing, Debt Collection

Hello,
I have been couch surfing during the Covid-19 response and was unable to use my service for 7 months. Due to the unforseen nature of this pandemic and the stress of being housing insecure, I have not returned my equipment and I now have both an unpaid bill on my account with Xfinity, and a notice from SouthwestCredit that I have a different amount due with them through Comcast.

To my knowledge, I did not receive a notice my account would be sent to a creditor. Since the amount listed on my account with Xfinity and with SouthwestCredit are two different numbers, I am unsure who to pay in part or in full. Additionally, I have carted my unreturned equipment around from house to house and could still arrange to return it. 
Thank you. 

Highlighted
Expert

Re: Covid-19 Response, Billing, Debt Collection


@Majickian wrote:

Hello,
I have been couch surfing during the Covid-19 response and was unable to use my service for 7 months. Due to the unforseen nature of this pandemic and the stress of being housing insecure, I have not returned my equipment and I now have both an unpaid bill on my account with Xfinity, and a notice from SouthwestCredit that I have a different amount due with them through Comcast.

To my knowledge, I did not receive a notice my account would be sent to a creditor. Since the amount listed on my account with Xfinity and with SouthwestCredit are two different numbers, I am unsure who to pay in part or in full. Additionally, I have carted my unreturned equipment around from house to house and could still arrange to return it. 
Thank you. 


You were supposed to have returned the equipment after your service was disconnected.* 

 

Several things are probably going on here.  Your account was probably what was turned over to Collections.  If you were in a contract at the time your service was disconnected, you probably also owe an early termination fee.  Comcast is probably billing you for the equipment.  Are there any notes on the bill from Collections explaining what you owe there?  Are there any notes on the bill from Comcast as to what you owe, as in service or equipment?

 

*Comcast may be charging you replacement costs on the equipment since it's been so long.


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
Official Employee

Re: Covid-19 Response, Billing, Debt Collection

Hi Majickian. We appreciate you visiting and posting on the Xfinity Forums. The difference in balances you see may be due to unreturned equipment. I would like to help and take a look at your account, so I can review the balance. Please send me a private message and include your full name and service address so I can access your account. Click my name (ComcastJoeTru) to view my profile, then click the link that says "Send a message". There you can private message me. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!