Thanks for posting to the Xfinity Forum, @Shirleycc! We appreciate you for posting and sharing your feedback about your experience. We understand how frustrating this can be and want to help make things better. You've contacted the awesome Corporate Digital Care Team, and we would be happy to review your account and any notes about recent service interruptions to see how we can help. To get started, send a private message with your full name and the account holder's name, if different than you, and the numbers associated with your service address. To send me a message, click on my name, "ComcastChe," then click send a message.
Hi there! I'd be glad to ensure that this gets looked into further. Please click on my handle (ComcastRob) and send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help.