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Charges for Equipment while it said equipment included in the very first confirmation

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New Poster

Charges for Equipment while it said equipment included in the very first confirmation

I upgraded my internet plan to this Extreme Pro+ internet plan this April and it says the equipment rental is included for 24 months. Now I was charged for the voice modem, which is in the all-in-one xFi gateway for extra 14 bucks a month. Has anyone else met this situation? Is this normal? (Maybe it's normal for Xfinity to do this)

xfinity confirmation.png

 

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Official Employee

Re: Charges for Equipment while it said equipment included in the very first confirmation

Hi @baoyao725

Thanks for posting to the Xfinity Forums to bring this to our attention. I want to review your account and recent order to help get this figured out. Can you send me a private message? To send a private message, click on my name, "ComcastChe," and then click send a message. Please include your first and last name, and the numbers associated with your address? 

 


I am an Official Comcast Employee.
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