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Charged for over data usage when I have xFi Complete unlimited plan.

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New Poster

Charged for over data usage when I have xFi Complete unlimited plan.

Why am I being charged extra for data that I’m using when I have an unlimited plan! This is absolutely unacceptable, I pay for unlimited data because people in my household work from home and attend school yet I get charged extra I need an explanation.
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Official Employee

Re: Charged for over data usage when I have xFi Complete unlimited plan.

Hello AndyHuynh. I can assist with reviewing your account and the data charges you are seeing. Please send me a private message and include your full name and service address so I can assist you. To send me a private message click my name (ComcastJoeTru), then click "Send a message". 


I am an Official Comcast Employee.
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