My promo period is over, I believe (judging by the increase in my bill) and the cost is now too high for me, especially as channels I like get removed from the package I have. I'm sorry to see that the Chat is now just automated. and there's no way I can do any of this myself, and getting someone on the phone has become exceedingly difficult. Can someone get in touch with me to help?
I am having the same problem. You call and it says to make changes online. When you try to make changes online, it says contact them. I think they are doing this on purpose. I can understand the call center but COVID-19 should not prevent customers from making changes online. If it wasn't for our alarm system, I would cancel our service.