Community Forum

Cancellation ignored, now in collections?

Highlighted
New Poster

Cancellation ignored, now in collections?

I have been trying to cancel my xfinity account since March 2020 and yet, despite having a cancellation number and final bill paid, I continued to be billed and now have been sent to collections. I own the equipement outright.

 

Despite calls, chats, emails with numerous customer support people nothing has changed. How badly run is Comcast/Xfinity?? Why such incompetence?

 

You can rest assured your ability to continue at our HOA is going to become impossible.

Highlighted
Expert

Re: Cancellation ignored, now in collections?


@jcmuellner wrote:

I have been trying to cancel my xfinity account since March 2020 and yet, despite having a cancellation number and final bill paid, I continued to be billed and now have been sent to collections. I own the equipement outright.

 

Despite calls, chats, emails with numerous customer support people nothing has changed. How badly run is Comcast/Xfinity?? Why such incompetence?

 

You can rest assured your ability to continue at our HOA is going to become impossible.


Is it possible that you canceled while you were in a contract?  If so, you probably owed an early termination fee which is not included in the final bill.

________________________________________________________

 

Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.  

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
Official Employee

Re: Cancellation ignored, now in collections?

Hello @jcmuellner, thanks for reaching out to our Digital Care Team on our Forums page. It's upsetting to hear about your experience with canceling your account. We absolutely want to get to the bottom of everything and further assist you with this. Can you please send me a Private Message including your first and last name as it appeared on the account?

 

To send me a Private Message, please click my name “ComcastAmira” and click “Send a message".

 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!