Cancellation Fee - Medical Exception?

[timtucker]

On July 30th my mother experienced a medical event.  She is now in a long-term care nursing facility.  Her home was sold on 10-12-2020.

I cancelled my mother’s Xfinity service sometime in September.

Her final bill has a $210 early cancellation fee.  Please tell me that Xfinity has a medical hardship exception to this fee.

Attempts to call Xfinity and work it out have been….interesting to say the least.

I can support the claims above with records and even a letter from her elder lawyer if required.

Please help before I place Xfinity in the heartless barbaric pile.

[ComcastTambrey · Accepted solution]

Hello, timtucker. I'm so sorry for any hardships you and your family are dealing with during this time. I know taking care of a loved ones services/finances is exhausting enough as it is and I would love to work with you to try and find a solution to this so it's one less thing on your plate. Please send me a private message with your first and last name, as well as your mother's and her address so I can assist. 

 To send a private message, click my name "ComcastTambrey", then click "send a message".