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Cancellation Fee - Medical Exception?

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Cancellation Fee - Medical Exception?

On July 30th my mother experienced a medical event.  She is now in a long-term care nursing facility.  Her home was sold on 10-12-2020.


I cancelled my mother’s Xfinity service sometime in September.


Her final bill has a $210 early cancellation fee.  Please tell me that Xfinity has a medical hardship exception to this fee.


Attempts to call Xfinity and work it out have been….interesting to say the least.


I can support the claims above with records and even a letter from her elder lawyer if required.


Please help before I place Xfinity in the heartless barbaric pile.

Official Employee

Re: Cancellation Fee - Medical Exception?

Hello, timtucker. I'm so sorry for any hardships you and your family are dealing with during this time. I know taking care of a loved ones services/finances is exhausting enough as it is and I would love to work with you to try and find a solution to this so it's one less thing on your plate. Please send me a private message with your first and last name, as well as your mother's and her address so I can assist. 


 To send a private message, click my name "ComcastTambrey", then click "send a message".

I am an Official Comcast Employee.
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