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Cancel internet without an account

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New Poster

Cancel internet without an account

I had Xfinity internet for 2 years at my old place but it wasn't associated with my comcast account, I think because I went to an xfinity store in person. I always just used the "pay any bill without signing in" option to pay. Now I moved out and cant figure out how to cancel the internet?

I keep getting bills (forwarded to me at my new address) but I think they are for the new tenants internet, because they are substantially higher than what I used to pay. Does anyone know how I can fix this? I need an account number any time I try to cancel my service and I dont have that.
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Official Employee

Re: Cancel internet without an account

Hello Cranstonstreet, thank you for reaching out to us here with this concern. I'd be happy to look into this for you and get everything cancelled. To better assist you could you please send me a private message with your full name by clicking on my name (ComcastAmir) and then click "Send a message"?


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Cancel internet without an account

Hi Cranstonstreet, I don't see a private message or a reply back from you here so I will close this thread as completed. Feel free to create a new post if you need anything else, have a good day. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!