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Cancel before activation

New Poster

Cancel before activation

I signed up but had to cancel as my condo doesn't have a coaxial outlet and I'm not waiting for a tech. I received my equipment but mailed it back. I never activated any service.. I'm staying with AT&T. My account shows a $50 credit. Will this be sent back to my bank?
Official Employee

Re: Cancel before activation

Welcome to our Xfinity forum, @jc20022002! Thank you for reaching out to us regarding your questions about the refund of your deposit. Although we're sad to see you go, we understand needing service right away and I want to make sure you know exactly what to expect :). I appreciate you getting the equipment returned already, that makes the process much smoother! Your refund will be applied to the last payment card on file, if eligible. If we are unable to refund the payment method on file, a check will be sent to the billing address on file. I'm happy to check the account to make sure everything looks good. Please send me a Private Message with your name and address so I can help. 


To send a private message, click my name " ComcastEmilyS", then click "send a message".

I am an Official Comcast Employee.
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