Community Forum
Welcome to our Xfinity forum, @jc20022002! Thank you for reaching out to us regarding your questions about the refund of your deposit. Although we're sad to see you go, we understand needing service right away and I want to make sure you know exactly what to expect :). I appreciate you getting the equipment returned already, that makes the process much smoother! Your refund will be applied to the last payment card on file, if eligible. If we are unable to refund the payment method on file, a check will be sent to the billing address on file. I'm happy to check the account to make sure everything looks good. Please send me a Private Message with your name and address so I can help.
To send a private message, click my name " ComcastEmilyS", then click "send a message".
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
