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Can't upgrade because of flex

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Regular Visitor

Can't upgrade because of flex

I'm considering upgrading my plan and buying xfi pods, however I can't do either because of opting in to receiving a free flex device?

I saw this previous post that looks like there is a work around to be able to manage your account with flex, so I'm requesting help to get that process started.

https://forums.xfinity.com/t5/Sign-In-and-Account-Management/Can-t-manage-my-plan-because-I-have-fle...
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Regular Visitor

Re: Can't upgrade because of flex

I was actually able to order the pods (been trying off and on for the last few months). And now when trying to upgrade my plan, instead of getting the error that I can't upgrade because of flex, I get an error saying "looks like you already have an order in the works".

Seems weird that ordering pods would make it so I can't change my plan.
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Official Employee

Re: Can't upgrade because of flex

Hi @Ceranichole! We appreciate you for sharing your experience here in the Xfinity Forum. Based on what you've described, a member of my team may just need to go in and complete these changes for you. I'd be happy to help! Please send a private message with your full name and service address as it appears on your billing statement. To send a message, click on my name "ComcastChe," then click send a message.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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