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Can't manage my plan because I have Flex

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Can't manage my plan because I have Flex

I've been contemplating adding/changing my services, and while I can login and pay my bill without issue, if I attempt to even see pricing/available services, I am greeted with...
" Since Flex is in your plan, the Xfinity Assistant can help complete your order online. Or, you can call 1-800-XFINITY. "
I have no desire to call customer service, or use chat/email to contact Xfinity whenever I want to see what Xfinity services are available to me.
Any help is greatly appreciated!

Updates: I've tried calling 1-800-XFINITY (Most recently was told they couldn't remove Flex because my under contract for my internet access???). The Xfinity Store couldn't help - told me to call the 800 number. Same with chat - call the 800 number.