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COVID Discount

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COVID Discount

On June 22 I received a text that my service would be reduced to internet and phone only for $14.95 a month. However, my June and July bills reflect the full charge. I want the reduced charge and service and to have it start on June 22 as stated in your text to me.

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Re: COVID Discount

Same problem here, only I received an email in April, also.  Then I received one again in June and have been billed at full amount for all months plus late fees and my service was shut off a week ago.  I have talked with ten customer no-service agents and none will resolve the matter.  None care about the deception.