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How do I get a credit on my account? My internet, home security, and mobile have been out of service the last three days.

Official Employee

Re: Billing

Greetings, @dave1089! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear that you have been having issues with your services for the last 3 days. We can certainly look into this for you and see about that credit. Can you please send me a PM with your first and last name so I may further assist you?


To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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