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Billing

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Billing

I’m trying to set up a payment plan and switch to internet essential due to loss of income. I’ve called and done chats and I can’t reach anyone who can help. I’m not trying to avoid payment I just need time and a lower monthly cost. Please help.
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Expert

Re: Billing


@Jaibl3ss wrote:
I’m trying to set up a payment plan and switch to internet essentials due to loss of income. I’ve called and done chats and I can’t reach anyone who can help. I’m not trying to avoid payment I just need time and a lower monthly cost. Please help.

Internet Essentials has specific criteria in order to be eligble.  Unfortunately, losing your job isn't one of them.

 

 
You may qualify if you:
 
  •    Qualify for programs like the National School Lunch Program, housing assistance, Medicaid, SNAP, SSI, and others
  •    Live in an area where Comcast Internet service is available
  •    Have not had Comcast Internet in the last 90 days
  •    Households who owe money to Comcast may still qualify if approved by 12/31/20
 
Signing up is easy and fast, go to:
 
You can call our call center at 1-855-8-INTERNET (1-855-846-8376) during business hours and one of our agents will walk you through the easy application process.
 
Existing Xfinity Customer?
Internet Essentials is a starter program that provides families and other low-income households in-home Internet and more to stay connected. Xfinity Internet customers are not eligible for Internet Essentials.

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