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I’m trying to set up a payment plan and switch to internet essential due to loss of income. I’ve called and done chats and I can’t reach anyone who can help. I’m not trying to avoid payment I just need time and a lower monthly cost. Please help.

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5 years ago

@Jaibl3ss wrote:
I’m trying to set up a payment plan and switch to internet essentials due to loss of income. I’ve called and done chats and I can’t reach anyone who can help. I’m not trying to avoid payment I just need time and a lower monthly cost. Please help.

Internet Essentials has specific criteria in order to be eligble. Unfortunately, losing your job isn't one of them.

Internet Essentials Information

You may qualify if you:

Qualify for programs like the National School Lunch Program, housing assistance, Medicaid, SNAP, SSI, and others
Live in an area where Comcast Internet service is available
Have not had Comcast Internet in the last 90 days
Households who owe money to Comcast may still qualify if approved by 12/31/20

Signing up is easy and fast, go to:

https://www.internetessentials.com/apply

You can call our call center at 1-855-8-INTERNET (1-855-846-8376) during business hours and one of our agents will walk you through the easy application process.

Existing Xfinity Customer?

Internet Essentials is a starter program that provides families and other low-income households in-home Internet and more to stay connected. Xfinity Internet customers are not eligible for Internet Essentials.

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