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Billing issues

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Billing issues

I am signed up for paperless billing, but never get a bill sent to my email. I had automatic payments turned on, but every time I check my account after the bill is due, it is turned off again meaning my payment is now late. I'm getting very irritated at this point, because 1. I don't even receive a bill to know when the due date is and 2. I can't even use automatic payments becasue it gets turned off by the website for some reason. I can't figure out how to even contact customer service. I don't want to chat with a robot and I'm irritated that I now have had 2 late payments and fees especially since I have never paid a bill late in my life. What am I supposed to do?

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Expert

Re: Billing issues


@katlangan1 wrote:

I am signed up for paperless billing, but never get a bill sent to my email. I had automatic payments turned on, but every time I check my account after the bill is due, it is turned off again meaning my payment is now late. I'm getting very irritated at this point, because 1. I don't even receive a bill to know when the due date is and 2. I can't even use automatic payments becasue it gets turned off by the website for some reason. I can't figure out how to even contact customer service. I don't want to chat with a robot and I'm irritated that I now have had 2 late payments and fees especially since I have never paid a bill late in my life. What am I supposed to do?


If you are new within the last couple of months, autopay doesn't kick in until your 3rd bill.

 

As for your ecobill not showing up in your email, you can always find a copy of your billing statement under My Account.  Please note the due date because it happens around the same time each month.

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Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
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Official Employee

Re: Billing issues

Hello @katlangan1, thanks for reaching out to our Digital Care team through our Forums page. We appreciate you being a customer with us and it's upsetting to hear about your experience and troubles thus far, with trying to get Paperless billing and AutoPay working. I truly apologize for any inconvenience and frustration we have caused you thus far with this. We would love to assist you with this! 

 

Can you please send me a Private Message including your first and last name as it appears on the account? 

 

To send me a Private Message, please click my name “ComcastAmira” and click “Send a message". 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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