Hi There,My account number is ending at xxxxxxxxxxx3523. My monthly plan is $30.00. But in my xfinity portal, it is still showing $40.00. The backend charged me $33.04 on On Oct 3. The web portal shows $9.96 balance. Please correct my web portal so it will show a $30.00 monthly fee.Thanks,
Are you a new customer? If so, did you sign up for autopay/ecobill? If so to that, autopay doesn't kick in until the 3rd payment or 45 days. So, if you received a bill for $40 and paid only $30, you probably got late fees, which you would owe.
Hi francisluo. Thank you for creating a post on our Forum. If you need further assistance with reviewing your account and how our prorated billing works, I can help. If so, please reach out to me via private message and include your full name and service address so I can assist you. You can click my name (ComcastJoeTru) to view my profile and send me a private message. Click "Send a private message" and private message me.