Community Forum

Billing has gone up already

ckaufman95
New Poster

Billing has gone up already

Just signed up in October and already has gone up $10.  I thought getting a 2 year contract locked in the original price for 2 years?

 

Trying to get answers from customer service is a waste of time.  I spent 2 weeks trying to explain to them that I didn't think there was cable running to the house ( overhead wires )  Finally relented and just said send a tech........Sure enough, he had to run the wire from the pole to the house.  If I knew it would be this ridiculous, I would have gone with someone else. 

 

strega7
Regular Contributor

Re: Billing has gone up already

As far as I know all Comcast contracts give you a discount on the "plan price" but they exclude locking any fees and fees have just increased.

ComcastChe
Official Employee

Re: Billing has gone up already

Hi @ckaufman95! Welcome to the Xfinity Forum. We appreciate you for posting. I can understand why this would be a concern for you, and I want to clarify, the information provided by @strega7 is correct. I want to add to what was mentioned. If you have a promotional price or minimum-term agreement for specific services, prices won’t change until that period is over. However, taxes and fees such as equipment charges, the Broadcast TV Fee and Regional Sports Network Fee, and service to additional TVs may change as needed. View your billing statement in My Account to see your plan, charges, and fees anytime. For more information, please review this link.

 

If you want to chat with us to see if we have any other offers that may better fit your needs, please send me a private message with your full name (and the account holder's name if different than you) and the numbers associated with your service address as it appears on your billing statement. Send me a private message by clicking on my name, "ComcastChe," and then click send a message. 

 


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