Billing for equipment I did not approve for

[paula25choc]

I am being billed for Internet/voice equipment rental I don't have a DVR service.  We did not order any voice equipment and who authorized this service? Account #<Edited> and when was this added to the bill?

[ComcastMartin]

Hi there, @paula25choc. 

I want to help by looking into your equipment and bill to see what I can do. 

Can you please private message me your full name? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.

[Cableornot]

That is the money charge for your modem. What ever services you get (TV, Internet Phone) runs through it.

[paula25choc]

I was just asking about the equipment we don't have, we don't have a voice control/DVD. I think it was Anna I was talking to and she said our equipment was out of date and she explained the options and could get a new box/voice control DVR so we are trying and debating on it. I am on disability and the computer helps me a lot. Thank you.