Billing extension

[Mholley918]

I have called Xifinity about an extension to my past due. I have been without work for a month due to Covid19. I was told by one of your rep that I need to pay by end of month. Well first my Internet comes in and out more than 2 months. I really need an extension until the 8th of August hopefully unemployment will get deposit. I am still waiting for my funds from unemployment. Please help. My son need the Internet so do I for online school.

[ComcastMartin]

Hi there, @Mholley918. 

I want to help with your account and see if you have a payment arrangement scheduled. I can also answer any questions you have. 

Can you please private message me your full name? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.