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Billing and Customer Care

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New Poster

Billing and Customer Care

My bill has jumped too high and no one will answer the phone in customer care, will someone please me?

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Contributor

Re: Billing and Customer Care

Can't reach by Phone - ONLY thru Chat!

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Official Employee

Re: Billing and Customer Care

Hi there, @lisa_darling_

 

I want to help. You reached the right place for assistance. We can take a look at billing options together. Can you please private message me your full name? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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Official Employee

Re: Billing and Customer Care

Hello bumpsnwarts1234. If you need any billing or account support, I can help you as well. If you would like assistance, please send me a private message and include your full name and service address so I can access your account. To send me a private, message click my name (ComcastJoeTru) to view my profile. Then click "Send a message" and private message me. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!