I've been trying to get a response from Xfinity for nearly 2 months. I did get 1 response and I replied as requested but I never got another response. Now when I click on the reps name (as directed) there is no way for me to reply. I get this:
Can you please private message me your full name? Thank you for posting to our forums.
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.
However there is no "Send a Message" to select from. I need to get help with this. I can't pay this insane amount every month. Are there any humans working for Comcast??? Please help.
We apologize for the experience you're having trying to get help lowering your monthly rate. I'd be happy to help you by chatting in a private message and discussing your options. Now that you have created a new public post, the option to send a private message should now be enabled. To get started, can you send me a private message verifying your first and last name and street address to ensure I'm looking at the correct account?