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Billing amount has increased and I can no longer afford it!

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Frequent Visitor

Billing amount has increased and I can no longer afford it!

I need to speak to an actual human being about my billing.  The bill is entirely too high.  

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Frequent Visitor

Re: Billing amount has increased and I can no longer afford it!

I've been trying to get a response from Xfinity for nearly 2 months.  I did get 1 response and I replied as requested but I never got another response.  Now when I click on the reps name (as directed) there is no way for me to reply.  I get this:

 

Can you please private message me your full name? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.

 

However there is no "Send a Message" to select from.  I need to get help with this.  I can't pay this insane amount every month.  Are there any humans working for Comcast???  Please help.

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Official Employee

Re: Billing amount has increased and I can no longer afford it!

Hi @delpiro10

We apologize for the experience you're having trying to get help lowering your monthly rate. I'd be happy to help you by chatting in a private message and discussing your options. Now that you have created a new public post, the option to send a private message should now be enabled. To get started, can you send me a private message verifying your first and last name and street address to ensure I'm looking at the correct account? 

 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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