Billing amount has increased and I can no longer afford it!

[delpiro10]

I need to speak to an actual human being about my billing.  The bill is entirely too high.  

[delpiro10]

I've been trying to get a response from Xfinity for nearly 2 months.  I did get 1 response and I replied as requested but I never got another response.  Now when I click on the reps name (as directed) there is no way for me to reply.  I get this:

Can you please private message me your full name? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.

However there is no "Send a Message" to select from.  I need to get help with this.  I can't pay this insane amount every month.  Are there any humans working for Comcast???  Please help.

[ComcastChe]

Hi @delpiro10, 

We apologize for the experience you're having trying to get help lowering your monthly rate. I'd be happy to help you by chatting in a private message and discussing your options. Now that you have created a new public post, the option to send a private message should now be enabled. To get started, can you send me a private message verifying your first and last name and street address to ensure I'm looking at the correct account?