Frequent Visitor
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6 Messages
Billing amount has increased and I can no longer afford it!
I need to speak to an actual human being about my billing. The bill is entirely too high.
Frequent Visitor
•
6 Messages
I need to speak to an actual human being about my billing. The bill is entirely too high.
delpiro10
Frequent Visitor
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6 Messages
5 years ago
I've been trying to get a response from Xfinity for nearly 2 months. I did get 1 response and I replied as requested but I never got another response. Now when I click on the reps name (as directed) there is no way for me to reply. I get this:
Can you please private message me your full name? Thank you for posting to our forums.
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.
However there is no "Send a Message" to select from. I need to get help with this. I can't pay this insane amount every month. Are there any humans working for Comcast??? Please help.
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CCChe
Official Employee
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6.9K Messages
5 years ago
Hi @delpiro10,
We apologize for the experience you're having trying to get help lowering your monthly rate. I'd be happy to help you by chatting in a private message and discussing your options. Now that you have created a new public post, the option to send a private message should now be enabled. To get started, can you send me a private message verifying your first and last name and street address to ensure I'm looking at the correct account?
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