Community Forum

Billing Issue

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New Poster

Billing Issue

Can someone help me with some billing issues? Thanks!

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Expert

Re: Billing Issue


@TaoL wrote:

Can someone help me with some billing issues? Thanks!


Please post about your billing issues here, but leave out any personal identifying information.


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

Re: Billing Issue

I selected the performance service, which is $40/mo listed on Xfinity website. However, I am going to be charged for $45 this month (or next month). Why is that?

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Expert

Re: Billing Issue


@TaoL wrote:

I selected the performance service, which is $40/mo listed on Xfinity website. However, I am going to be charged for $45 this month (or next month). Why is that?


What does your bill say?


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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New Poster

Re: Billing Issue

It charges me for $45 for the performance service.

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New Poster

Re: Billing Issue

Could you look into this? It was 40$ when I selected plans.

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Official Employee

Re: Billing Issue

Greetings, @TaoL! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear about the confusion of your bill. I would like to see what is going on with it. Can you please send me a PM with your first and last name so I may further assist you?

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!