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Billed for package I never signed up for

Sunbonnetsusie2
New Poster

Billed for package I never signed up for

I am supposed to be on the basic package. Someone signed me up for a different package and doubled my bill! I have contacted Xfinity several times to get it back to what it was last November! No one will help me. I can’t afford this upgrade that I did not sign up for I was not even in Florida when it happened. How do I fix this