Community Forum

Bill went up unexpectdly

Highlighted
New Poster

Bill went up unexpectdly

Probably a promotion ended after my first 2 years. Maybe there's a new promotion? I called the toll-free number, but the system refused to let me talk to an agent. The chat did not hellp, as when looking for account changes, a window popped up that never got beyond the 3-dot waiting symbol.

 

Not a good way to treat customers

Highlighted
Official Employee

Re: Bill went up unexpectdly

Greetings, @jimblue661! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I know it can be frustrating when the promotional prices rolls off. I would like to see what we can do for you. Can you please send me a PM with your first and last name so may further assist you?

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
New Poster

Re: Bill went up unexpectdly

I agree!  It would have been wise if they sent a notice through an email to give customers a 

heads-up.  I couldn't reach a live person on the phone either. 

This is poor customer service, at best.