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Bill not reflecting correct balance

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Bill not reflecting correct balance

I have called three times and talked to a customer support person who claimed my bill would be corrected and it hasn't been. There should be a 0 balance due. 

Official Employee

Re: Bill not reflecting correct balance

Our team would be happy to look into your bill concerns. Can you please send me a Private Message including your first and last name as it appears on the account? To send me a Private Message, please click my name “ComcastAlyssa” and click “Send a message."

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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