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Bill is $10.00 too much See previous co-respondence

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Bill is $10.00 too much See previous co-respondence

T o:  COMCASTMARTIN,

I don't know if I should send a PM for this or use the Forum, so I shall do both.  Supposedly you straightened this out but someone at Comcast is apparently asleep at the switch.  I received my new billing this AM and it is for $50 instead of $40.   The Autopay and paperless billing should not be the problem as I have had both for more years than I can remember.  Please check into this and advise.

sfla886

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Re: Bill is $10.00 too much See previous co-respondence


@sfla886 wrote:

T o:  COMCASTMARTIN,

I don't know if I should send a PM for this or use the Forum, so I shall do both.  Supposedly you straightened this out but someone at Comcast is apparently asleep at the switch.  I received my new billing this AM and it is for $50 instead of $40.   The Autopay and paperless billing should not be the problem as I have had both for more years than I can remember.  Please check into this and advise.

sfla886


sfla886, weren't you working with @ComcastMorgan?  If so, you need to continue working with her.  Plus, if you weren't working with Martin, sending him a PM without him requesting you do so is against the Forum Guidelines and the Acceptable Use Policy.


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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Re: Bill is $10.00 too much See previous co-respondence

I was dealing with both of them.  ComcastMartin has supposedly strightened this out but there must be a snag somewhere.

sfla886

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Expert

Re: Bill is $10.00 too much See previous co-respondence


@sfla886 wrote:

I was dealing with both of them.  ComcastMartin has supposedly strightened this out but there must be a snag somewhere.

sfla886


Martin isn't available right now, so continue working with Morgan, please.  🙂


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Was your question answered? Mark the post as Best Answer!
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Re: Bill is $10.00 too much See previous co-respondence

Again,

I did as you said but Martin is now back and handling the problem.  Possibly, you can help with a strictly Comcast problem:  No matter what  I do, my PM messages received  keep building up (I am up to 4 now).  Actually, it should be Zero (0).  If the Comcast computer is typical, there must be a limit after which the computer will say "No more"  (say 5 0r 10).  Is there someone you can call - or perhaps you can tell me a way to clear this before the machine cuts me off?  

sfla886 

 

 

 

 

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Expert

Re: Bill is $10.00 too much See previous co-respondence


@sfla886 wrote:

Again,

I did as you said but Martin is now back and handling the problem.  Possibly, you can help with a strictly Comcast problem:  No matter what  I do, my PM messages received  keep building up (I am up to 4 now).  Actually, it should be Zero (0).  If the Comcast computer is typical, there must be a limit after which the computer will say "No more"  (say 5 0r 10).  Is there someone you can call - or perhaps you can tell me a way to clear this before the machine cuts me off?  

sfla886 

 

 

 

 


I'm not sure what you mean about the PM's building up and you being cut off.  I have almost 1100 PM's now and no problems.  If you want to delete your PM's you'll have to open them and delete them one by one.  This is the primary reason why I have so many of them.  At one point in time we had the ability to just delete a PM, read or unread, without opening them, but a few years ago that option was removed and no matter now many times I've begged, that function isn't high on the priority list of things that get worked on.  This is one of those things where the PM folder doesn't act like your email Inbox.

 

So, just open the PM and down in the lower right click on the Delete button.

 

If that didn't answer your question, let me know.


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!