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Bill increased by $20 for "change of services," no services changed

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Contributor

Bill increased by $20 for "change of services," no services changed

Just looked at my latest Xfinity bill and I see a $20 increase, from $109.99 to $129.99, for the X1 preferred double play package. It says the increase was for "a change in services."

 

The thing is, no services have been changed, at all. And I'm on a promotional rate but it doesn't expire until 10/23/21.

 

I'd appreciate some of the Comcast "bots" chiming in here about what's going on, because I'm really leaning toward, when this promotional rate expires next year, ditching cable and going 100% streaming if the price keeps escalating as it is. 

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Problem Solver

Re: Bill increased by $20 for "change of services," no services changed


@PRW wrote:

Just looked at my latest Xfinity bill and I see a $20 increase, from $109.99 to $129.99, for the X1 preferred double play package. It says the increase was for "a change in services."

 

The thing is, no services have been changed, at all. And I'm on a promotional rate but it doesn't expire until 10/23/21.

 

I'd appreciate some of the Comcast "bots" chiming in here about what's going on, because I'm really leaning toward, when this promotional rate expires next year, ditching cable and going 100% streaming if the price keeps escalating as it is. 


Is it possible that you've reached 1 year of a 2 year contract?  You might look at the text of your contract to see if it increases at a certain point.  Mine did, at the 1 year point of a 2 year contract.

Joe V
(not a Comcast employee, just another paying customer)
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Contributor

Re: Bill increased by $20 for "change of services," no services changed

Looked online and I can't even FIND the contract.

 

Again, I would appreciate one of the Comcast reps chiming in on this. 

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Expert

Re: Bill increased by $20 for "change of services," no services changed


@PRW wrote:

Looked online and I can't even FIND the contract.

 

Again, I would appreciate one of the Comcast reps chiming in on this. 


 


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Bill increased by $20 for "change of services," no services changed

Hi there, PRW. Good afternoon. There has to be a reason for the increase, rest assured this is definitely something I can help with and look into! Please send me a PM with your first and last name and I will be glad to help from there. 

 

To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.  

 

Thanks! Talk to you soon.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!