Bill from an account that was never used is showing on credit report.

[owens346]

I have a bill from an account that was never used showing on my account and credit. I've cancelled my service with 7 agents, told collection companies to contact comcast, and this has been over a year of this. I need something in writing that says this account will be closed this time. 

[ComcastChe]

Welcome to the Xfinity Forum, @owens346! We appreciate you posting to the Xfinity Forum to bring this to our attention. I'm sorry that you haven't been able to get this resolved after a year. You are now in great hands with us, the Corporate Digital Care Team. I assure you, you've come to the BEST team to help you! We'll begin to investigate and find a fix as soon as possible.

To get started, send a private message with your full name (and the account holder's name if different from you) and the numbers associated with your service address. To send me a message, click on my name, "ComcastChe," then click send a message.