Bill doesn’t reflect current contract

[miabeeker]

My 12 month promotional contract ended this month. Xfinity automatically set me up with a much more expensive plan that included TV (which I never had included before and never use), so I signed a new 12 month contract that only includes internet. My plan shows the new contract ($60/month) but my bill still shows I’ll owe for the old “updated” plan ($85/month). This is for the upcoming pay period. Can’t get in touch with customer service. Can some please help me resolve this?

[CCAndrew]

Your monthly bill was already generated when you made changes. It’s next months bill that will show your changes

[Hoffinator41]

Will there be a credit of the charges paid that were not actually due? 

[ComcastAmira]

Hello @miabeeker, thanks for reaching out to us through Forums! We appreciate you being a customer with us and understand your concerns around the prorated billing. Your updated prorated account balance will not reflect on your end, until your next month's billing cycle. I would love love to double-check everything for you on my end. 

Can you please send me a Private Message including your first and last name as it appears on the account? 

To send me a Private Message, please click my name “ComcastAmira” and click “Send a message".