New Poster
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1 Message
Bill doesn’t reflect current contract
My 12 month promotional contract ended this month. Xfinity automatically set me up with a much more expensive plan that included TV (which I never had included before and never use), so I signed a new 12 month contract that only includes internet. My plan shows the new contract ($60/month) but my bill still shows I’ll owe for the old “updated” plan ($85/month). This is for the upcoming pay period. Can’t get in touch with customer service. Can some please help me resolve this?
CCAndrew
Gold Problem Solver
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25.9K Messages
5 years ago
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Hoffinator41
New Poster
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1 Message
5 years ago
Will there be a credit of the charges paid that were not actually due?
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XfinityAmira
Official Employee
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4.2K Messages
5 years ago
Hello @miabeeker, thanks for reaching out to us through Forums! We appreciate you being a customer with us and understand your concerns around the prorated billing. Your updated prorated account balance will not reflect on your end, until your next month's billing cycle. I would love love to double-check everything for you on my end.
Can you please send me a Private Message including your first and last name as it appears on the account?
To send me a Private Message, please click my name “ComcastAmira” and click “Send a message".
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