I downgraded my service about 2 weeks ago to internet only and the amount of the next bill still shows for all the services. Even thou it’s for August to Sept.
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Hello Lance5. We appreciate you visiting and posting on our Forums. I can assist with reviewing your Comcast bill and charges and fees. It sounds as if your next billing statement cycled before the changes your made were finalized. To get started, please send me a private message and include your full name and service address so I can access your account. Click my name (ComcastJoeTru) to view my profile, then click the link that says "Send a message". There you can private message me.
I hAve this same issue. Got a CE agent that finally understood two weeks ago. Told me what to pay and then stop auto bill for a few days. Remainder should be zero for June yet it shows 104$
XfinityJoeTru
Official Employee
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7K Messages
5 years ago
Hello Lance5. We appreciate you visiting and posting on our Forums. I can assist with reviewing your Comcast bill and charges and fees. It sounds as if your next billing statement cycled before the changes your made were finalized. To get started, please send me a private message and include your full name and service address so I can access your account. Click my name (ComcastJoeTru) to view my profile, then click the link that says "Send a message". There you can private message me.
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Acoldstarnold79
Visitor
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6 Messages
4 years ago
I hAve this same issue. Got a CE agent that finally understood two weeks ago. Told me what to pay and then stop auto bill for a few days. Remainder should be zero for June yet it shows 104$
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Acoldstarnold79
Visitor
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6 Messages
4 years ago
Cs agent. Correction to above
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