Hello Lance5. We appreciate you visiting and posting on our Forums. I can assist with reviewing your Comcast bill and charges and fees. It sounds as if your next billing statement cycled before the changes your made were finalized. To get started, please send me a private message and include your full name and service address so I can access your account. Click my name (ComcastJoeTru) to view my profile, then click the link that says "Send a message". There you can private message me.