Greetings, @Diane_decot! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I certainly apologize to hear of the issues you keep having with your billing. You have come to the right place! We would like to have a closer look at the billing and see what could be going on. Can you please send me a PM with your first and last name so I may further assist you?
To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.