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Being charged for a Flex device that was returned.

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New Poster

Being charged for a Flex device that was returned.

I was erroneously sent a second Flex which was immediately returned. However I am still being charged for it. I was chatting with two separate people who strung me along and tried to upsell me for an hour and then told me they couldn't help. Is there anyone with a brain I can get to help me?

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Official Employee

Re: Being charged for a Flex device that was returned.

Hello, @AngryXCustomer

 

I apologize for the experience you've had with your chats with us. Our team on the forums will do our best to help improve it. We can look into your account to see what is going on with the Flex box. Can you please private message me your full name and service address? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.
 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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