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Balance Transferred

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New Poster

Balance Transferred

Hi,

I pay bill with automatic payment every month but noticed that 'Balance Transferred From: ***' is charged in the current bill.  I also noticed the account number has been changed somehow although I have not moved.  I remember that I asked to correct my address sometime before because comcast had typo in my address so maybe it is related.  I have not been noticed the account number change. Now I have two questions.

 

1. Why the Balance Transfer is charged even though I paid fully every month?
2. How can I see the previous bills after the account number change?

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Official Employee

Re: Balance Transferred

Great questions, jjj111! Thank you so much for visiting us here in the community, we appreciate you posting here for support. We want to help! In order to answer these questions, we do need to get into your account. Please send me a PM with your first and last name, we will be more than happy to assist you from there. 🙂

 

To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.  


I am an Official Comcast Employee.
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