A 22% Increase?

[markasmith1959]

I have been a long-time customer of Comcast. I received my new monthly bill today and it contained a 22% increase.  I don't understand how this type of increase is warranted or appropriate when everyone is trying to control expenses in the middle of a pandemic and economic crisis. I called and spoke to a representative who suggested that my best option might be to look for alternate service providers. Really?  I'm happy to do so, but wanted to understand whether that was the official Comcast position and response.

[ComcastAnna]

Hi @markasmith1959, welcome to Xfinity Forums. I am sorry to hear about your recent customer experience. This is certainly not what we want for our loyal customers. I can understand the frustration and confusion after receiving a bill higher than expected. You have reached the right team of experts to help. 

Can you send me a private message with your full name and service address? To send a private message click my username "ComcastAnna" and select "Send Message" from the drop down. I look forward to hearing from you!