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Damaged cable box

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Damaged cable box

My cable box got a little bit of damage on the outside, is this still returnable or will I have to pay for the equipment?

Official Employee

Re: Damaged cable box

@sofybfm Hey there! Thanks for the post. No worries about the damaged equipment. We would actually rather have the damaged equipment then no return of the equipment!

You can always return equipment at any open Xfinity Store. Find instructions here (, to drop your equipment at stores.

For customers who either can’t or prefer not to go to a store, we have free UPS at-home pickup available. Visit our return center at select the devices you would like to return. Then box up the equipment, print your UPS return label and call 1-800-PICK-UPS to schedule the pickup. As always, you can also package up your devices and hand them off to your local UPS driver or take them to a UPS store and they will package up your return for you. Be sure to visit for the most up-to-date UPS locations and store hours. 

I am an Official Comcast Employee.
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