Zoom/Teams unstable internet connection

Hi everyone,

I’ve been having ongoing issues with my internet connection dropping intermittently, especially during Zoom and Microsoft Teams video calls. I take online classes and occasionally work from home, so this has been really frustrating.

I recently upgraded my internet speed from 1000 Mbps to 2000 Mbps because I thought the lower speed might have been causing the issue, but unfortunately the problem still remains. The connection will randomly become unstable or disconnect during calls. I’ve already done multiple hard resets/reboots of the modem and router, but it never fixes the issue. Every time I contact support, I’m asked to repeat the same troubleshooting steps again, with no real improvement.

Has anyone experienced something similar with Xfinity? Any suggestions on what I should check or ask support to look into?