Regular Visitor
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2 Messages
Zoom meetings: freezing and slow
My Zoom meetings of 15-20 people are freezing often during 75-minute meetings. Transfer speed is slow at times, my voice and mouth don’t match. How to fix this?
Regular Visitor
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2 Messages
jav6joev
Gold Problem Solver
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2.2K Messages
5 years ago
Congestion on the network, either your internet connection or the site that is freezing, could be the issue. What are your upload/download speeds in your service plan?
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galegale
Regular Visitor
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2 Messages
5 years ago
Speeds are 1000/30 Mbps.
Could it be a modem issue? We have NetGear modem CM400.
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jav6joev
Gold Problem Solver
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2.2K Messages
5 years ago
What does Zoom technical support say?
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EG
Expert
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111.5K Messages
5 years ago
That is the incorrect modem for the gigabit speed tier. You need a DOCSIS 3.1 capable modem.
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MacBarb
New Poster
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2 Messages
4 years ago
This seems to be a comcast internet service problem. Comcast customers lock up or get disconnected. Non-comcast customers don't have this problem
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Jlavaseur
Problem Solver
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948 Messages
4 years ago
Zoom meetings take alot of resources, resources are shared on your computer, i assume your referring to a computer, try opening the task manager and set the priority on your zoom program to a higher level of priority. it will allocate more cpu power and memory to your zoom program, Zoom its self recommands this,
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EG
Expert
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111.5K Messages
4 years ago
@MacBarb
Please create a new topic of your own here on this board detailing your issue. Thanks. month old dead now being closed.
9 month old dead thread closed........................
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