Frequent Visitor
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6 Messages
Your ISP's DHCP is not functioning properly - ASUS router
Hi, I am having the exact same issue as this thread https://forums.xfinity.com/t5/Your-Home-Network/Your-ISP-DHCP-not-working/td-p/3239115 after a comcast outage in my area. I have followed the xfinity troubleshooter and done multiple cycles of both soft and hard reboots of my cable modem (netgear CM500) but continue to see this message in my router. The Xfinity troubleshooter eventually recommends i schedule an appointment, but before i take that step in these COVID-19 times, I was wondering if anyone on this forum can help.
In the thread above, @ComcastChe was able to solve it by sending a provisioning signal to the modem.
observer1
New Poster
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1 Message
5 years ago
Hi @ComcastChe
i think i might be in need of you assistance sending a provisioning signal. I got the same exact issue, also Asus router, also was working for years. Just ordered a new xfinity package and it still worked with the old modem. But when i switched to a newer version of the modem, the issue occured. I got internet connection when connecting directly to the modem with my computer, but the router throws the DHCP error.
Went through the xfinity chat and was told i should contact the equipment manufacturer.... love it.
I propose some kind of button, that let's the user sent a provisioning signal to themselves,.
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frodog66
New Poster
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4 Messages
4 years ago
Does anyone know if @ComcastChe still monitors these forums? I am having this exact issue.
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EG
Expert
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107.6K Messages
4 years ago
@frodog66
Please create a new topic of your own here on this board detailing your issue. Thanks. Year old dead now being closed.
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