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Visitor

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1 Message

Sat, Jan 15, 2022 2:34 AM

Your ISP’s DHCP does not function properly

We have an Asus router. been working fine for months. not  I started getting error in the subject last week. They came out and ran a new line.  But i am still having issues. After reading other threads i came here to see if i can get my modem reprovisioned. 

Regular Visitor

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4 Messages

6 d ago

I had this problem and used the Xfinity app to “activate” the modem I already had been using. ASUS  also has an FAQ that addresses the specific message (I.e., “your ISP doesn’t assign DHCP addresses correctly” or whatever). It involves changing a WAN setting in the router from aggressive to continuous.

(edited)

Official Employee

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478 Messages

5 d ago

Hello, @user_6dc68a. Have you had the opportunity to explore the suggestions above? Are you still experiencing errors with your connection? 

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